by Sathit Parniangtong : Competitive Advantage of Customer Centricity (Management for Professionals)

ISBN : #9811044414 | Date : 2017-06-07

Description :

PDF-e1fde | This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions customer profitability as the metric for measuring business performance. Further, it advocates the need to provide solutions to customers’ r… Competitive Advantage of Customer Centricity (Management for Professionals)

Competitive Advantage of Customer Centricity (Management for Professionals) by by Sathit Parniangtong

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